Refund Policy

At Clara Rose, we want you to be fully satisfied with your purchase. However, due to the nature of our business and partnerships with third-party suppliers, our refund policy is designed to ensure transparency and fairness.

1. Eligibility for Refunds

You may request a refund under the following circumstances:

• Damaged Products: If the item you receive is damaged, you must notify us within 14 days of receipt. Please provide detailed photos and a description of the issue.

2. Non-refundable Items

The following items are not eligible for refunds due to hygiene reasons or custom orders:

• Intimate apparel (e.g., underwear, swimwear)
• Any custom or personalized items
• Clothing that has been worn, washed, or altered in any way

3. Return Process

To initiate a return for a refund, please follow these steps:

1. Contact us at support@clararose.co.uk with your order number and details of the issue.
2. Once your return is approved, we will provide instructions for returning the item to the appropriate location. Please note: all returns must be sent abroad (CHN).
3. You are responsible for covering the return shipping costs.

For all returns, customers are required to provide a confirmation email along with the return's tracking number once the package has been shipped. Returns without a valid tracking number will not be accepted. This ensures proper handling and resolution of your return.

5. Order Cancellations

Once an order has been placed and processed, it cannot be canceled. If you wish to return the item, you may do so once it has arrived, in line with our return policy. Please refer to the return instructions for further details.

6. Delayed or Missing Refunds 

If you haven’t received a refund within the specified timeframe, please allow a few additional days for processing. If you still have not received your refund, contact us at support@clararose.co.uk, and we will assist you further.